Courtney Segal is a PhD student in Health Services at The University of Washington School of Public Health and an AHRQ T32 pre-doctoral fellow. Her research explores health systems and patient-centered care, patient engagement in decision-making, and the role of patient-generated information during the clinical encounter. Ms. Segal currently works with the Surgical Outcomes Research Center (SORC) at UW investigating the use of patient-reported outcome systems in the clinical setting. She earned her BA in Sociology with a minor in Statistics from the George Washington University in 2009. Prior to entering the Health Services PhD Program, Courtney worked on the Evidence Generation & Translation team at AcademyHealth, where her research focused primarily on the technical and social issues around the use of electronic health data in patient-centered outcomes research.