Webinar: Sustaining Meaningful Family Engagement - Lessons Learned and Lasting Impact
In this webinar, the Enhancing Systems of Care for CMC Coordinating Center will explore how organizations, agencies, and stakeholder groups have used the Family Engagement Systems Assessment Tool (FESAT) to strengthen family engagement efforts. Through real-world examples and lived experiences, speakers will discuss how family feedback shaped engagement strategies, the value of structured approaches for assessing and improving engagement, and the challenges encountered along the way.
Overview
In this webinar, the Enhancing Systems of Care for CMC Coordinating Center will explore how organizations, agencies, and stakeholder groups have used the Family Engagement Systems Assessment Tool (FESAT) to strengthen family engagement efforts. Through real-world examples and lived experiences, speakers will discuss how family feedback shaped engagement strategies, the value of structured approaches for assessing and improving engagement, and the challenges encountered along the way.
Participants will learn how family engagement efforts evolved from planning to implementation, with a focus on creating meaningful feedback loops that demonstrate impact and foster collaboration. The session will also highlight lessons learned, promising practices expected to continue beyond the grant period, and practical insights for organizations looking to build more sustainable, responsive, and family-centered systems of care.
By the end of the webinar, participants will:
- Identify key practices, frameworks, and partnership strategies that support authentic, meaningful, and sustained family engagement across systems of care.
- Examine real-world examples of how family engagement efforts moved from planning to implementation and back to families through feedback, impact, and continuous improvement.
- Discuss challenges that emerged during family engagement efforts and strategies organizations used to build more responsive, collaborative, and sustainable engagement practices.
Featured Speakers
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Jennifer White, DNP, APRN CPRN-PC
As Program Manager for the Infant Transitional Care Program (HRSA-funded demonstration project through the University of Florida) and APRN in a multidisciplinary NICU Follow Up Program, Jennifer leads initiatives focused on improving long-term outcomes for medically complex infants and their families through coordinated, family centered care. Read Bio
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Jolene Rodriguez Cartagenova
As Family Advocate Champion for the Infant Transitional Care Program (HRSA-funded demonstration project through the University of Florida), Jolene brings both personal and professional advocacy expertise to support families of children with medical complexity. Read Bio
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Sherry Mitchell
As a contractor for Dell Medical School in Austin, Texas, Sherry ensures the patient and family voice remains central to healthcare system redesign. Read Bio
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Andrea Li, M.P.H.
Andrea Li, MPH (she/her) is a Senior Project Coordinator at Family Voices, dedicated to advocating for underrepresented communities and their access to quality healthcare and services. Read Bio
AcademyHealth, in partnership with Boston Children’s Hospital, FamilyVoices, the University of California San Francisco, Patient Advocate Foundation, and the American Academy of Pediatrics, is leading a Coordinating Center to support five Health Resources & Services Administration (HSRA)-funded demonstration sites to optimize the health and well-being for children with medical complexity and their families while also achieving health equity for these populations.