Patient Trust: A Guide for Essential Hospitals
The guide is composed of four overarching recommendations for building an environment that facilitates patient trust.
Stephens is a principal research associate at America’s Essential Hospitals. She brings more than 15 years of experience in managing, designing, and conducting health services research. Specializing in qualitative analysis, Stephens has collaborated with health care executives, policymakers, clinicians, and patients in a variety of settings to build organization capacity, improve consumer engagement, and evaluate programs and communications.
Before joining America’s Essential Hospitals, Stephens founded a health research firm. She also served for 10 years as project manager at the American Institutes for Research and as an adolescent health educator and case manager for HIV-positive adolescents at Boston Medical Center.
Stephens holds a bachelor’s degree in public health from Johns Hopkins University and a master’s degree from Boston University School of Public Health.
She is a 2018 grantee of the Robert Wood Johnson Foundation's Building Trust and Mutual Respect to Improve Health program, managed by AcademyHealth.
Authored by Jennifer Stephens, M.P.H.
Guide for Building Consumer Trust in Safety Net Hospitals
The goal of this study is to generate new information for safety net hospital leaders seeking to build and maintain trust among vulnerable populations.