Karen M. Dale is the Market President for AmeriHealth Caritas’ Medicaid managed care organization (MCO) in Washington, D.C. She is responsible for leading key initiatives to strategically position the MCO as a market leader offering innovative solutions for the critical challenges faced by its members.
In addition to her role as Market President, Dale was appointed as the Chief Diversity, Equity, and Inclusion Officer (CDEIO) for the AmeriHealth Caritas Family of companies. As CDEIO, Dale leads the planning and implementation of diversity and inclusion strategies across the organization to link workforce, workplace, health equity, and supplier diversity with measurable business and company
Having held multiple positions of leadership during the past two decades, Dale has worked with a broad group of stakeholders to address policies and other key factors impacting the delivery of health care services. In addressing the range of needs experienced by the nation’s vulnerable populations, Dale has cultivated a focus that has helped AmeriHealth Caritas concurrently innovate, while meeting the highest
levels of quality and service. These efforts include the use of digital tools to aid in the management of chronic diseases, peer to peer outreach using community health workers and peer specialist, and the use of a human-centered design member engagement approach. Dale’s vision is notably reflected in key programs addressing Black maternal health, racism, housing, transportation, violence interruption, and
food insecurity. In addition, her philosophy that healthcare must evolve into a health ecosystem that promotes, wellness, without barriers, starting where people are, has led to several collaborative relationships with providers, community partners, philanthropists and businesses to implement sustainable, scalable solutions with high impact.
Dale holds a Master of Science degree in psychiatric mental health nursing from The Catholic University, Washington, D.C., and a Bachelor of Science degree in nursing from George Mason University, Fairfax, Virginia. She was a member of the Leadership Greater Washington Class of 2003. She serves as the board Chair for Volunteers of America, a board member for the Institute for Medicaid Innovation, and a commissioner for the Access to Justice Commission.