Ingrid M. Nembhard, Ph.D., M.S., is the , Associate Professor of Health Care Management at The Wharton School of the University of Pennsylvania. Her research focuses on how characteristics of health care organizations, their leaders, and staff contribute to their ability to implement new practices, engage in continuous organizational learning, and ultimately improve quality of care. She uses qualitative and quantitative research methods to examine health care delivery from provider and patient perspectives, and to evaluate organizational performance. Her research has provided and continues to provide insights about how health care leaders manage change, teamwork within and across organizations, strategies for improving the patient experience, and organizational efforts to learn new clinical and operational practices. She brings her training in organizational behavior, organizational theory, and health services research to all of her projects. Dr. Nembhard received her Ph.D. in Health Policy and Management, with a concentration in Organizational Behavior from Harvard University through a joint program between Harvard Business School and the Graduate School of Arts and Sciences. She received her M.S. in Health Policy and Management from Harvard University School of Public Health, and her B.A. in Ethics, Politics and Economics and in Psychology from Yale University.