Jennifer Stevens, M.D. is an associate professor at Harvard Medical School, a pulmonary and critical care physician on staff at BIDMC, and the director of the Center for Healthcare Delivery Science at BIDMC. She has spent her research career studying why and how we delivery the medical care we do, and understanding how we can do it better. Her work has been featured in the Washington Post, NPR, and on the front page of the Boston Globe. She is a graduate of Harvard College and Harvard Medical School. She obtained a masters in evaluative clinical sciences from Dartmouth College. Her postgraduate training was in the internal medicine residency at the Brigham and Women’s Hospital and in the pulmonary and critical care medicine fellowship through the Harvard combined program at MGH and BIDMC. As a leader in the field of healthcare delivery science, she directs the Center, a hospital-wide research group that builds and studies healthcare system innovations that provide what patients need, want, and value, and has published the first-ever textbook on healthcare delivery science for McGraw-Hill, alongside co-author Michael Howell, MD. Her most recent research has investigated a range of healthcare delivery topics including: the range of non-COVID-19 health consequences to patients during the COVID-19 pandemic; nimble machine learning methods to forecast COVID-19 hospitalizations; the opioid epidemic in ICUs across the country; the mortality benefit of inpatient physicians knowing their patients; and new ways to identify when our ICUs are strained to the point of patient harm.